Privacy Policy
This Privacy Policy explains how ("Forever Health Rx", "we", "us") collects, uses, shares and protects information when you visit our website, create an account, complete an online visit or otherwise use our services (the "Services"). Protected health information created or received by the medical group and its providers is governed by our Notice of Privacy Practices.
1. Information we collect
- Information you provide: name, date of birth, contact details, government ID used for identity verification, shipping address, payment information (processed by our payment processor; we do not store full card numbers), and the health information you enter in the online visit questionnaire, messages and follow-up forms.
- Information collected automatically: IP address, device and browser type, pages viewed, referring URLs, approximate location and interaction data collected through cookies and similar technologies.
- Information from others: identity-verification services, the medical group and its providers, dispensing pharmacies, shipping carriers and payment processors, limited to what is needed to deliver the Services.
2. How we use information
- To create and manage your account, verify your identity and location, and route your online visit to a provider licensed for your state.
- To coordinate prescriptions with the medical group and dispensing pharmacies, process payments and ship orders.
- To send transactional communications (visit status, prescription and shipping updates, billing notices) and, with your consent, marketing communications you can opt out of at any time.
- To operate, secure, analyze and improve the website and Services, and to comply with legal obligations.
3. Cookies and analytics
We use essential cookies required for the website to work and, where permitted, analytics cookies to understand how the site is used. We do not use advertising or tracking pixels on pages where you enter health information. You can control cookies through your browser settings; disabling essential cookies may affect site functionality. A list of the analytics and service vendors in use is available on request at .
4. How we share information
- Medical group and providers: and its licensed providers receive the information needed to evaluate and treat you.
- Pharmacies and carriers: dispensing pharmacies and shipping carriers receive prescription and delivery details.
- Service providers: technology platform, identity verification, payment processing, customer support, analytics and hosting vendors bound by contractual confidentiality and, where required, business associate agreements.
- Legal: when required by law, subpoena or regulator, to protect rights and safety, or in connection with a merger, acquisition or sale of assets, subject to this Policy.
- We do not sell personal information and do not share health information for third-party advertising.
5. Retention and security
We retain information for as long as needed to provide the Services, meet legal, medical-record and accounting requirements, and resolve disputes. We use administrative, technical and physical safeguards, including encryption in transit and at rest, access controls and audit logging. No method of transmission or storage is completely secure; contact us immediately if you believe your account has been compromised.
6. Your rights and choices
Depending on your state, you may have the right to access, correct, delete or obtain a copy of your personal information, to opt out of certain processing and to appeal a decision. You can exercise these rights by emailing . We will verify your identity before responding and will not discriminate against you for exercising your rights. Marketing emails include an unsubscribe link; SMS consent can be withdrawn by replying STOP (see SMS Terms).
7. Children
The Services are intended for adults 18 years of age or older. We do not knowingly collect information from minors.
8. Changes to this Policy
We may update this Policy from time to time. The effective date at the top indicates the latest revision; material changes will be announced on the website or by email.