Shipping Policy
This Policy describes how prescribed medication is shipped to you by the dispensing pharmacy.
Who ships
If a provider prescribes medication, the prescription is transmitted to an appropriately licensed pharmacy selected according to your location and prescription. The pharmacy prepares, labels and ships the medication directly to you. Forever Health Rx is not a pharmacy.
Processing and delivery
- Pharmacy processing typically takes 1–3 business days after the prescription is received, and delivery an additional 1–3 business days; timeframes are estimates and may vary with pharmacy workload, weather and carrier delays.
- Tracking information is sent to you by email or SMS and shown in your patient portal as soon as the package ships.
- Shipping is available only to addresses in .
Temperature-sensitive medication
Medication that must be kept cold is shipped in insulated packaging with cold packs. Please retrieve your package promptly and follow the storage instructions provided by the pharmacy. If a package arrives warm, damaged or opened, do not use it and contact us within 48 hours.
Address responsibility
You are responsible for providing a complete and accurate shipping address and for being able to receive the package. Packages returned or lost because of an incorrect address may incur a reshipment fee.
Lost or delayed packages
If tracking shows no movement for 3 business days or the package is marked delivered but not received, contact us at . We will investigate with the carrier and coordinate a replacement with the pharmacy where appropriate.